Free Shipping On Orders Over $60
Free Shipping On Orders Over $60
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FAQs

Candle Care & Safety Information:

  • An initial lighting of 2-3 hours for the soy candle will ensure an even burn for the life of the candle
  • Never burn a candle for more than 4 hours at one time
  • Trim wick to 1/4 inch before each lighting
  • Do not leave burning candle unattended or out of sight 
  • Keep candles away from flammable material
  • Keep candles away from children and pets
  • Stop burning and discontinue use of candle when there is less than 1/2 inch of wax remaining
  • Do not handle or move candle while burning or if wax is hot
  • See safety information stickers on the bottom of candles or inside of wax melt containers for further information

Scent Is Not Strong:

  • We cure all of our candles and wax melts for a minimum of 1 week to ensure optimal fragrance throw
  • Please remember our 7oz candles are best suited for smaller rooms such as bathrooms and small living spaces. While our 9oz candles are suited for larger rooms or open areas. 
  • Sometimes there can be a bad candle in a batch that does not produce a good scent throw. If you are not fully satisfied after trying the candle in the appropriate sized room please email support@townlakehomegoods.com and we will fix the problem. 

Shipping:

  • All orders are processed and shipped in 2-3 business days.
  • As soon as a shipping label is created for your order you will receive a shipping confirmation email that will include tracking information. Please note tracking status and information may take 24 - 48 hours to update from label creation. 

Issues With Order:

If there are any issues with your order or if an order arrives broken please email us at support@townlakehomegoods.com with your issue and we will get back to you.